SPRINGFIELD — On Monday, the Illinois Commerce Commission announced the moratorium on disconnections has voluntarily been extended by several state-regulated utilities through the Winter 2021 for eligible low-income residential customers, and those who self-report to utilities that they are experiencing financial or COVID-19 hardship.

Previously, several of the utilities had voluntarily agreed to extend the moratorium on shutoffs for residential customers until September 30, 2020.

At the request of the ICC, utilities including Ameren have committed to extending the moratorium on utility disconnections for low-income (Low Income Home Energy Assistance Program qualified) residential customers and those financially impacted by COVID-19 until March 31, 2021.

The ICC reminds customers to call the utility company if you have missed bill payments or you are struggling to pay your bill.

No documentation or written proof is necessary, but you must make the phone call and verbalize your difficulty.

This action will ensure a continuation of utility service. Deferred payment arrangements are also available for both residential and small business customers needing help managing their utility bill obligation during these difficult times.